Refund Policy

Business Name: Norvas Digital (Sole Proprietor: Igwe Morgan Somto)

We want you to be completely satisfied with your purchase. Please review our refund policy below. It applies to all Norvas subscription plans purchased through our website, including plans paid for by card, bank transfer, USSD (via Paystack), PayPal, or cryptocurrency (via NowPayments).

1. Refund Eligibility

Refunds are issued under the following conditions:

  • You were incorrectly charged or made a duplicate purchase.
  • You experience a technical issue with our platform that we are unable to resolve within 7 days of reporting it.
  • You mistakenly purchased the wrong plan and contact us before using your dashboard.

2. Non-Refundable Items

We generally do not offer refunds for:

  • Change of mind after your dashboard has been activated and used.
  • Incompatibility with devices or browsers we do not support.
  • Dissatisfaction due to personal preferences rather than a service fault.
  • Renewal charges for a billing period you have already benefited from, except where required by law.

3. How to Request a Refund

To request a refund, contact us within 7 days of your purchase at support@norvas.org or via WhatsApp at +234 806 607 8782. Please include:

  • Your order number or payment reference.
  • The reason for your request.
  • The email address used during purchase.

4. How We Handle Approved Refunds

Once your request is approved, we will process the refund within 5–10 business days. Refunds are credited back to your original payment method:

  • Paystack (Nigeria): credited to your card or bank account.
  • PayPal: credited to your PayPal balance.
  • Crypto (NowPayments): credited to the cryptocurrency wallet or address you provided at checkout.

Please note that banks and payment providers may take additional time to show the refund in your account.

5. Cancellations

All plans are month-to-month with no contracts. You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals; it does not automatically trigger a refund for the current billing period.

6. Contact

If you have any questions about this policy, email support@norvas.org. We respond within 24 hours.